Review Management
Get More 5-Star Reviews on Autopilot
SteadyOps review management automates review requests after every job, routes negative feedback privately, and tracks your NPS score. From $49/mo.
The old way vs the SteadyOps way
The old way
You finish a great job and forget to ask for a review. Your competitor has 200 Google reviews and you have 12. When a bad review does come in, you find out weeks later. You have no system for building your reputation.
The SteadyOps way
After every appointment, SteadyOps automatically sends a review request via SMS and email. Happy customers are directed to Google or Yelp. Unhappy customers are routed to a private feedback form so you can resolve issues before they go public.
How it works
Get started in minutes
Complete a job
When you mark an appointment as complete in SteadyOps, the review automation triggers automatically. No manual action needed.
Customer gets a review request
The customer receives a branded SMS and email asking them to rate their experience. The message is sent from your business name.
AI routes by sentiment
Customers who rate 4-5 stars are directed to leave a public Google or Yelp review. Customers who rate 1-3 stars are sent to a private feedback form so you can address the issue.
Track your reputation
Your dashboard shows review count, average rating, NPS score, and sentiment trends over time. Get alerts for new reviews across platforms.
Key capabilities
Automated review requests
Review requests go out automatically after every completed appointment. Customizable timing and message templates.
Sentiment-based routing
Happy customers are directed to public review sites. Unhappy customers get a private feedback form, giving you a chance to fix things first.
Multi-platform support
Direct customers to Google, Yelp, Facebook, or any review platform with a URL. Customize which platform each request points to.
NPS tracking
Track your Net Promoter Score over time. See trends, identify patterns, and benchmark your team's performance.
Star rating dashboard
See your rating distribution (1-5 stars), average rating, total review count, and month-over-month trends in one view.
Customizable templates
Edit the SMS and email review request messages to match your brand voice. Include your logo and business name.
Real-world scenario
See it in action
The scenario
Your team completes 40 cleaning appointments per week. After each one, SteadyOps sends a review request. 30% of happy customers leave a Google review. In 3 months, you go from 23 reviews to 180+ reviews.
The result
Your Google Business Profile jumps to page 1 for 'cleaning service near me.' New leads increase 40%. The 3 negative ratings went to private feedback and were resolved before becoming public reviews.
Review Management is included in every paid plan
No add-on fees. No per-feature pricing. Review Management is part of the SteadyOps platform starting at $49/mo.
Frequently asked questions
No. Each customer receives one review request per completed appointment. The timing is customizable (immediately after, 2 hours after, or next day). Customers can opt out with one click.
SteadyOps uses sentiment-based routing. Customers who give a low rating are directed to a private feedback form instead of a public review site, giving you a chance to resolve the issue first.
Google, Yelp, Facebook, and any platform with a review URL. You choose where to direct customers based on which platform matters most for your business.
Try Review Management free for 7 days
No credit card. No contracts. No per-user fees. Start using Review Management in under 5 minutes.