AI Dispatch & Smart Routing
Assign the Right Tech to the Right Job. Automatically.
SteadyOps AI dispatch optimizes routes, matches tech skills to jobs, and handles emergency rerouting — saving 2+ hours of drive time per day.
The old way vs the SteadyOps way
The old way
You spend 45 minutes every morning figuring out who goes where. Techs drive across town and back, wasting 2+ hours of billable time in traffic. Emergency calls throw off the whole schedule. Customers wait all day for a vague 'between 8 and 5' window.
The SteadyOps way
AI assigns all booked jobs to techs based on location and skills every morning. Routes are optimized to minimize total drive time. When an emergency call comes in, the system finds the closest available tech and reroutes automatically. Customers get real-time ETA texts.
How it works
Get started in minutes
AI assigns morning jobs
Each morning, AI reviews all booked jobs and assigns them to techs based on location, skills, and certifications. A licensed plumber gets the gas work. The closest tech gets the first call.
Routes are optimized
The system calculates the fastest route across all jobs for each tech, minimizing total drive time and maximizing billable hours on the clock.
Emergency jobs slot in automatically
New urgent job comes in at 2 PM? AI finds the closest available tech, inserts the job into their route, and reroutes the remaining schedule with minimal disruption.
Customers get real-time ETAs
When a tech is en route, the customer gets an automatic SMS: 'Your technician is 12 minutes away.' No more all-day wait windows.
Key capabilities
Drag-and-drop dispatch board
Visual dispatch board with map view. See all techs, all jobs, and all routes at a glance. Drag jobs between techs if you want to override AI.
AI route optimization
Algorithms minimize total drive time across all technicians simultaneously — not just one tech at a time. Saves 2+ hours of windshield time per day.
Skill-to-job matching
AI matches jobs to techs based on certifications and experience. Licensed plumber for gas work, journeyman electrician for panel upgrades, senior tech for complex diagnostics.
Real-time customer ETA via SMS
Customers receive an automatic text when their tech is en route with a live ETA. Reduces 'Where is my technician?' calls by 80%.
Emergency job insertion with auto-reroute
Emergency jobs are inserted into the schedule with one click. AI automatically reroutes the affected tech and notifies downstream customers of updated ETAs.
Utilization reports
End-of-day reports show billable hours vs. drive time per tech. Track utilization rates, identify inefficiencies, and optimize your team's productivity.
Real-world scenario
See it in action
The scenario
Your 4-person team has 16 jobs booked for the day spread across the metro area. Without AI dispatch, techs crisscross the city — averaging 2.5 hours of drive time each. AI dispatch clusters jobs geographically and sequences them to minimize backtracking.
The result
Total drive time drops from 10 hours to 6 hours across the team. That is 4 extra billable hours per day — roughly $600 in recovered revenue. Over a year, that is $150K+ in time you were giving away for free.
AI Dispatch & Smart Routing is included in every paid plan
No add-on fees. No per-feature pricing. AI Dispatch & Smart Routing is part of the SteadyOps platform starting at $49/mo.
Frequently asked questions
Yes. The dispatch board is fully drag-and-drop. AI makes recommendations, but you can reassign any job to any tech with one click. Your override is respected and the routes recalculate automatically.
AI dispatch works with the SteadyOps scheduling system. Jobs booked through your booking page, AI receptionist, or CRM automatically appear on the dispatch board ready for assignment.
You set certifications and skill levels for each tech in their profile — licensed plumber, journeyman electrician, EPA certified, etc. When a job requires a specific skill, AI only assigns it to qualified techs.
Remove the tech from the day's roster and AI redistributes their jobs across remaining techs, re-optimizing all routes. Affected customers get updated ETAs automatically.
Try AI Dispatch & Smart Routing free for 7 days
No credit card. No contracts. No per-user fees. Start using AI Dispatch & Smart Routing in under 5 minutes.