Support

How can we help?

Find answers to common questions, get in touch with our support team, or browse guides to get the most out of SteadyOps.

Get in touch

Email Support

Send us a message and we will get back to you within a few hours during business days.

Send an email

Phone Support

Available for Growth and Pro plan subscribers during business hours (Mon-Fri, 9 AM - 6 PM ET).

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Live Chat

Chat with our support team in real time. Available on all paid plans during business hours.

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Frequently asked questions

How do I reset my password?

SteadyOps uses Clerk for authentication, so you don't have a traditional password. To sign in, use your Google account, Microsoft account, or email magic link. If you're having trouble accessing your account, contact support@steadyops.io.

How do I upgrade or downgrade my plan?

Go to Settings in your dashboard and click on "Billing." You can change your plan at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

Can I cancel my subscription anytime?

Yes. You can cancel from Settings > Billing at any time. You'll keep access to paid features until the end of your current billing cycle. No refunds for partial months.

How does the AI Voice Agent work?

Your business gets a phone number with an AI-powered receptionist. When customers call, the AI greets them, answers questions about your services, books appointments on your calendar, and logs everything in your CRM. You get a summary after every call.

Is my data secure?

Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Each tenant's data is completely isolated. We never sell your data, and your business data is never used to train AI models. See our Security page for full details.

Can I import contacts from another CRM?

Yes. You can import contacts via CSV upload from your dashboard. We support imports from any CRM or field service platform. Contact support if you need help with a custom migration.

How do I get a phone number for my AI receptionist?

During setup, you can choose a local or toll-free number. If you want to use your existing business number, you can set up call forwarding from your current provider to your SteadyOps number. Number porting is also available.

What happens if I go over my AI voice minutes?

Additional minutes beyond your plan's included allocation are billed at $0.50 per minute. You'll receive a notification when you reach 80% and 100% of your included minutes. You can set a spending cap in your billing settings.

Does SteadyOps work on mobile?

Yes. The SteadyOps dashboard is fully responsive and works on any device. You can manage contacts, view call summaries, send invoices, and check your schedule from your phone's browser.

How do I connect my Google Calendar?

Go to Settings > Integrations and click "Connect Google Calendar." Once connected, your AI receptionist will check your real-time availability before booking appointments, and all bookings will sync automatically.

Still need help?

Our support team is here for you. Reach out and we will get you sorted.

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